Frequently asked
questions
Getting Support
How can I get support?
For project-specific questions, we encourage you to explore the topics in the project’s category —you might just find the information you need.
Please submit a support request if your issue is not covered in any FAQs on this page. The support team will be more than happy to help you.
Here’s how to reach out to them:
From your Outlier dashboard:
Find the “Need help?” button on the bottom left corner of your dashboard once you have logged in.
Find the category that most closely matches the issue you’re having.
Submit a message with all the details of your issue, including the time and day the error occurred and task IDs.
Screen recordings are particularly helpful, allowing the support team to replicate the issue quickly.
If you can’t access your dashboard, send an email to support@outlier.ai
If your account was deactivated, but you think that was in error:
Send an email to accountaccess@outlier.ai
Please be aware that tickets submitted through the Outlier dashboard will always be prioritized for resolution over those received by email.
About Outlier
So what is Outlier?
Outlier is a platform that connects subject matter experts to help build the world’s most advanced Generative AI.
You will work on a variety of projects from generating training data in your discipline to advance these models to evaluating performance of models.
Getting started
Will I get paid for the onboarding process?
In some cases, you may be offered additional incentives related to signing up for the Outlier platform. Generally speaking, you will receive payment for customer project work you perform on deliverable and assessment tasks.
How long does the onboarding take?
Outlier is a platform that connects subject matter experts to help build the world’s most advanced Generative AI.
You will work on a variety of projects from generating training data in your discipline to advance these models to evaluating performance of models.
What does the onboarding process look like?
During onboarding, you will be added to a Squad of like-minded contributors, led by an experienced squad lead. The squad lead will help you onboard and learn about how to successfully contribute to a range of projects.
Each domain’s onboarding process looks a little different. Most require you to submit a resume and pass a screening exam to demonstrate your competence in the topic area. Some may require a virtual interview as well.
What is the purpose of Outlier’s onboarding?
The purpose of our onboarding programs is to equip you with the skills and knowledge to succeed on projects. Training AI models is a very unique process and can take some time to get used to. We want to ensure that you know what to expect before projects and have an understanding of the type of work you may see on Outlier.
Qualifications
Can I bring some friends too?
Of course! We want to give everyone the opportunity to build together the new generation of AI models. Everyone is more than welcome to apply.
To refer candidates within your domain of expertise who are good fits for your project, please contact your team lead.
What qualifications do I need?
Candidates should have deep expertise in the domains of focus that they are applying for. Our job descriptions will have more specific details on what would be expected in each domain, but we encourage you to submit your application.